Create Outlook (Business Email ID) Personalized Email Address in 2024

May 21, 2024
12 Minutes
Modified on:
May 21, 2024
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The Importance of A Personalized Email (Business Email)Address

If you own a custom email address, you can change the perception of your enterprise. With a personalized email, you can avoid the dreaded spam folder and build customer trust. Every correspondence from your custom email is a soft reminder of your brand, subtly enhancing its presence in the business landscape.

Lastly, a custom email is a statement that shows your dedication and seriousness about your business. It's an opportunity to elevate your operations and showcase your brand's credibility.

Consider your options: choosing Outlook versus other solutions

As a small business owner, especially if you're just getting started or if you don't own a domain yet, setting up a personalized custom email account with Outlook may appear challenging. Plenty of other email services provide a simpler setup process, user-friendly interfaces at lower cost and with more relevant features. Options include platforms like Neo, where you can set up a personalized email address without owning a domain name. You can also see all the major options in our guide to choosing a personalized email service.

A brief introduction to Outlook and its business-related features

Outlook is a part of the Microsoft suite and is not just an email service. It is a versatile tool to facilitate and improve business communication, organization, and productivity.

Outlook's personalized email service focuses on features like focused inbox, categories, and rules that help keep your business communication organized. Check out our post on Mastering business email management with Outlook for a detailed guide on managing your inbox effectively.

Beyond email, Outlook offers a built-in Calendar feature. This tool schedules and keeps track of meetings, appointments, and important dates. 

One of Outlook's standout features is its Task Management. You can create tasks, set reminders, and even prioritize your workload within the platform. 

Lastly, Outlook is part of the broader Microsoft Office Suite, which integrates seamlessly with other productivity tools like Word, Excel, and PowerPoint. These tools can significantly improve your business's productivity and efficiency.

Prerequisites for Creating a Business Email in Outlook

Outlook can be used on most modern computers with a Mac or Windows operating system through desktop applications and on the web. Outlook also has native apps for Android and iOS. You'll need to get your hands on a Microsoft 365 subscription. Cost-wise, it's a pay-as-you-go product. If you're starting and don't want to spend cash, you can create a free introductory email account on Outlook. You can choose from many plans depending on your needs and how many people you're signing up for. 

Choosing Your Business Email Address

A personalized email address can make all the difference in business communication. It permits you to have '', lending a professional touch to your brand. While a free Outlook email account is a nice place to begin, if you want to set up a personalized email address, you’ll need to opt for Microsoft’s paid Outlook plans.

Outlook: Plans and pricing:

  • Microsoft 365 Business Basic: This plan includes web and mobile versions of Outlook, Word, Excel, and PowerPoint, along with services like Teams, SharePoint, and OneDrive. It's ideal for businesses that need easy remote solutions with Office apps, cloud file storage, and sharing.
  • Microsoft 365 Business Standard: Besides everything offered in the Business Basic plan, the Standard plan includes full desktop versions of the Office apps. It's designed for businesses that need complete remote work and collaboration tools, including Office apps, cloud services, device management, and advanced security.
  • Microsoft 365 Business Premium: The Premium plan includes everything in the Standard plan plus advanced cybersecurity features like Intune and Azure Information Protection. This plan is intended for businesses that require a comprehensive productivity and security solution with the best-in-class productivity apps and advanced security, device management, and compliance features.
  • Office 365 E3: This enterprise-focused plan includes everything in the Business plans, along with more advanced compliance tools and analytics. It's designed for businesses that need the power of the cloud to help employees collaborate and move faster while maintaining high security and compliance.

How to Create Outlook (Business Email) Personalized Email Address

To set up a paid email account with Outlook, you'll first need to purchase a Microsoft 365 subscription, including access to Outlook and other Microsoft Office apps. Here are the steps to get you started:

1. Choose a Plan:

Visit the Microsoft 365 website to view the various subscription plans. Plans vary based on features, the number of users, and whether they're for personal use, businesses, or larger enterprises.

2. Purchase a Subscription:

Select the plan that best suits your needs and follow the prompts to purchase it. You'll need to create a Microsoft account if you still need to create one and provide payment information. Follow the steps shown below to get started with your subscription.

3. Set Up Your Domain & Email:

Once your subscription is active, you can set up your professional email account. Login into your Outlook account, and you will see the left bar with shortcuts to the various services that are a part of your subscription.

Click on Apps from the sidebar menu and select the ‘Admin’ option.

You are now in the Microsoft 365 Admin Center. Now, click on the ‘Setup email with Custom domain’ option.

A pop-up asks you to either use a domain you own or buy a new one. Please choose the option that suits you (if you decide to use your domain, make sure you hold the domain and have access to its DNS settings). For this flow, we will use the first option (use a domain you already own)

The wizard shown below appears. Please click on ‘Continue.’

On the next screen, enter the domain name you want to set up.

Microsoft will look up your domain name. Once done, it will ask to verify ownership and add information to your domain’s DNS settings.

Steps to add this information varies for different registrars, and refer to the help documentation on the registrar's page to set up the TXT records.

When adding the DNS record, make sure that the information you enter matches the information displayed by Office 365.

Office 365 then checks the added records to verify the domain ownership, which could take around 5-10 minutes.

Once verified, you can set your branded business email address.

Sign in again using the newly created business email address you just added.

Once you are in, you’ll see more records that need to be added to the DNS to connect your Outlook email. The email exchange needs three DNS records, including an MX record, a CNAME record, and a TXT record.

Add these records in the same way the TXT record was previously added.

Once all the records are added, Office 365 will again check your DNS settings, and it might take 24-48 hours for the records to get verified.

4. Access Your Email:

Now that you've set up your professional email, you can access your inbox by signing into Outlook on the web, or by configuring your account in an email client such as the Outlook desktop app.

5. Personalize Your Settings:

To finalize your email setup, add a personalized signature, set up an automatic reply, or create specific inbox rules.

6. Add More Users:

You can add more users (your employees) using the “Active Users” option in the Microsoft 365 Admin Center.

Boosting Security on Your Outlook Account

Setting up two-step verification for your business email account in Outlook is a smart move. It's like an extra shield, protecting your account from any unauthorized access, even if your password somehow ends up in the wrong hands. You can set this up by going to your account settings, clicking on 'Security,' and then 'More Security Options.' From there, you can link a phone number or an alternate email. Once that's done, you'll receive a unique code every time you log in to ensure it's you. It's an easy step to take for a more secure business.

Pros and Cons of using Outlook for Business


  • Integrated Suite: Outlook's seamless integration with Microsoft Office suite streamlines workflow and boosts productivity, making it easier for employees to collaborate.
  • Robust Organization Tools: Features like Focused Inbox, categorization, and rules help manage high-volume business communications efficiently.
  • Meeting and Task Management: Built-in Calendar and Task features are excellent tools for scheduling, task management, and keeping track of important dates and projects.
  • Advanced Security Features: With a business subscription, you get enhanced security features like two-step verification, advanced threat protection, and data loss prevention.
  • Large Storage Capacity: A business subscription to Outlook offers a considerable amount of cloud storage per user, which helps store emails, files, and documents.


  • Cost: Outlook for Business is a paid service and can be expensive, especially for small businesses or startups with limited budgets.
  • Complexity: With numerous features, it might be overwhelming for some users, especially if they are new to business email services.
  • Compatibility Issues: While Outlook is designed to work best with other Microsoft products, there can be occasional compatibility issues with non-Microsoft applications or systems.
  • Occasional Updates: Regular updates can sometimes cause minor downtime or require adapting to new layouts or features.

Also check out our blog which provides alternative options for outlook.

Troubleshooting the Setup Process for a Personalized Business Email with Outlook

Setting up a business email with Outlook, mainly when dealing with a custom domain, can seem daunting at first. The path to having your professional email involves several steps - from selecting and purchasing a domain name that mirrors your business to tweaking DNS settings to aligning the MX and TXT records. This may feel like a lot of juggling, especially when you are wearing multiple hats as a small business owner.

But remember, your domain registrar is there to help with detailed documentation and support. The entire setup, while extensive, is a one-time endeavor that lays a robust foundation for your business communication. Once you cross this hurdle, you unlock a world of professional communication for your business, complete with a personalized email that echoes your brand with each interaction. It's a wrap on the journey to harnessing the full potential of Outlook for your business.

Frequently Asked Questions (FAQs)

Q1: Can I create multiple Outlook accounts for my business?

A: You can create multiple accounts for different departments or purposes. However, you'll need a unique email address for each one.

Q2: Is Outlook suitable for small businesses?

A: Outlook offers a suite of features beneficial to businesses of all sizes. Its integration with other Microsoft applications makes it particularly advantageous for small businesses.

Q3: How much does creating an Outlook account for my business cost to create?

A: Outlook is part of the Microsoft 365 suite, which is subscription-based. The cost varies depending on your chosen plan and the number of users. You can check pricing details on the official Microsoft website.

Q4: Can I use my Outlook account on multiple devices?

A: You can access your Outlook account on any device with an internet connection. There are also mobile apps available for iOS and Android devices.

Q5: I need help setting up my account. Where can I find help?

A: Microsoft offers a comprehensive help center on its website for common issues.


Getting a personalized email with Outlook for your business isn't just about snagging another email account - it's an opportunity to kick your business communication up a notch. With features like comprehensive email management, integrated calendar, and task tools, your brand's image gets a neat little polish with each email sent out. So go ahead, and give your business the digital upgrade it deserves.


Microsoft continually updates Outlook's features and pricing to cater to customers, meaning specifics may change periodically. For the most current information about Outlook's offerings, visit the official Outlook or Microsoft 365 website. This helps in making informed decisions that suit your individual or organizational needs. 

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