Outlook Business Email : Pricing, Features & Account Creation Process

March 6, 2024
10 Minutes
Modified on:
March 6, 2024
Written by:
Manali Kulkarni
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The world is perpetually on the move, and businesses have to adapt to the changing landscapes. From interactions to information exchange, digital technologies like email services are the backbone of the contemporary business world. One such service, Microsoft Outlook, has consistently empowered businesses worldwide. In this comprehensive guide, we will look at Outlook for Business, exploring its features, pricing, advantages, disadvantages, alternatives, and more.

What is Outlook for Business?

Outlook for Business, a part of Microsoft's Office suite, is a comprehensive productivity tool designed to manage business communications and tasks more effectively. It serves as a centralized platform where businesses can manage their email, calendars, contacts, and tasks all in one place. It's particularly useful for scheduling meetings, sharing calendars, and organizing contacts. Additionally, Outlook for Business offers robust security measures, including data loss prevention and automated encryption features, that help to keep business information secure. With seamless integration with other Microsoft services like SharePoint and Teams, Outlook for Business enhances collaboration and communication within an organization, streamlining workflow and increasing overall productivity.

Key Features - Outlook Business Email

Outlook's features stretch beyond email management, aiming to provide a comprehensive solution for businesses. Let's break down these features:

  • Calendar: The calendar function lets users to schedule meetings, set reminders, share availability, and manage multiple calendars.
  • Task Management: With tasks, you can set reminders for critical deadlines, unsend emails, create to-do lists, email templates, mailing lists, changing email password, scheduling emails, changing email signature and delegate tasks.
  • Contact Management: This feature enables users to store and manage contact information. It's possible to link contacts to appointments or tasks, facilitating seamless interaction.
  • Security: Outlook prioritizes user security with robust spam filters, malware protection, and data loss prevention capabilities.
  • Integration: Being a part of the Microsoft ecosystem, Outlook integrates seamlessly with other Office applications, allowing businesses to create a unified workspace.

Outlook for Business: Pricing and Plans

Outlook for Business is part of Microsoft 365 subscriptions, and the pricing depends on the chosen plan:

  1. Microsoft 365 Business Basic - $5/user/month
  2. Microsoft 365 Business Standard - $12.50/user/month
  3. Microsoft 365 Business Premium - $20/user/month

A Detailed Comparison of Plans

Feature Business Basic Business Standard Business Premium
Outlook Yes Yes Yes
Price $5/user/month $12.50/user/month $20/user/month
Web and Mobile versions of Office Apps Yes Yes Yes
Email and Calendar Yes Yes Yes
File Storage and Sharing (1 TB/user) Yes Yes Yes
Video Conferencing Yes Yes Yes
Chat and Collaboration Yes Yes Yes
Security and Compliance Standard Standard Advanced
Support 24/7 Phone and web 24/7 Phone and web 24/7 Phone and web
Desktop versions of Office Apps No Yes Yes
Meeting Recordings No Yes Yes
Intune Device Management No No Yes
Advanced Threat Protection No No Yes
Identity and Access Management No No Yes
Information Protection No No Yes

How to Create a Business Email Account with Outlook

Creating an Outlook for Business account is straightforward:

  1. Visit the Microsoft 365 website.
  2. Select the plan that suits your business needs and click 'Buy Now.'
  3. Create a new Microsoft account or sign in with an existing one.
  4. Follow the prompts to input your business information.
  5. Set up payment and agree to the terms and conditions.
  6. Once the account is set up, each user can sign in to their Outlook inbox with their individual credentials.

As part of the process you’ll also have to buy a domain name, or connect one you already have

Pros and Cons

Like any tool, Outlook for Business has its advantages and disadvantages:


  1. Versatility: As a part of the Microsoft suite, Outlook integrates seamlessly with other applications like Word, Excel, PowerPoint, and Teams, promoting efficient workflows.
  1. Reliability: Microsoft's robust infrastructure ensures high availability and minimal downtime, ensuring business continuity.
  1. Security: Advanced security features, including encryption, spam filters, and malware protection, safeguard sensitive business data.
  1. Scalability: With different subscription plans, businesses can scale their operations as they grow, adding users or upgrading services easily.
  1. Unified Interface: Outlook provides a unified interface for managing emails, calendars, contacts, and tasks, making it a centralized hub for business operations.


  1. Complexity: For beginners, the multitude of features may seem overwhelming, leading to a steep learning curve.
  1. Cost: While Outlook provides robust services, its cost may be prohibitive for small businesses or startups.
  1. Limited Customization: Compared to other platforms, Outlook provides fewer customization options for email appearance and user interface.
  1. Heavy System Requirement: The full-feature desktop version of Outlook may slow down less powerful computers.
  1. Limited Support for Non-Microsoft Files: Outlook can sometimes struggle with non-Microsoft files and formats, leading to compatibility issues.

Outlook Replacements

While Outlook offers a robust suite of tools, there are alternatives worth considering:

  1. Neo: Compared to Outlook, Neo presents a more cost-effective solution while still offering a range of features similar to those of Outlook. One of its distinct advantages is that users can create an email account without the necessity of purchasing a domain name. This is a cost-saving measure, particularly beneficial for small businesses or individuals who don't wish to invest in a domain name. In addition to this, Neo provides the opportunity for users to create a free one-page website. This feature is an invaluable tool, especially for startups and small businesses seeking to establish an online presence without additional costs. Moreover, Neo has announced plans to introduce unique features, further enhancing its value proposition. These features include an Email Campaign tool, a Signature Builder, and an Invoice Builder.
  1. Google Workspace: Google's suite offers similar features, with an added advantage of stronger collaboration tools and more affordable plans.
  2. Zoho Mail: This is a budget-friendly solution for small businesses, with features like shared folders and custom domain addresses.
  3. ProtonMail: For businesses prioritizing security, ProtonMail offers end-to-end encryption and Swiss privacy laws protection.

Board Comparison - Business Email Providers

Email Provider Cost Highlights Storage
Outlook Starts at $5/user/month Email, Calendar, Tasks, Contacts, Integration with Office apps, Advanced Security 50GB - 1TB
Neo Starts at $1.99/user/month Email, Free Domain Name, Free One-Page Website 10 - 50 GB
Google Workspace Starts at $6/user/month Email, Calendar, Docs, Sheets, Slides, Meet, Chat, Drive, Forms, Sites, Strong Collaboration Tools 30GB - Unlimited
Zoho Mail Free, Premium starts at $1/user/month Email, Calendar, Contacts, Tasks, Notes, Bookmarks, Shared Folders, Custom Domain 5GB - 1TB
ProtonMail Free, Premium starts at €4/user/month Email, Contacts, Calendar (beta), End-to-End Encryption, Swiss Privacy Protection 500MB - 20GB

Frequently Asked Questions

1. Can I access Outlook for Business on my mobile device?

Yes, Outlook is available on both iOS and Android devices.

2. How is Outlook for Business different from the regular Outlook?

Outlook for Business offers advanced features like larger mailbox sizes, business-level security, and custom email domains.

3. Can I use Outlook for Business with my existing email?

Yes, you can migrate your existing emails to Outlook for Business.

4. Can I access my Outlook for Business emails offline?

Yes, Outlook allows you to access your emails offline. The changes you make while offline will be synced next time you connect to the internet.

5. Is it possible to recover deleted emails in Outlook for Business?

Yes, deleted emails are moved to the 'Deleted Items' folder, from which they can be recovered. However, if they're removed from there too, they're permanently, typically 14 days.

6. How many users can I add to my Outlook for Business account?

The number of users you can is based on your Microsoft 365 subscription. The Business plans allow you to add up to 300 users. For more than 300 users, you need the Enterprise plan. The cost per user increases as you scale to a bigger organization.

7. Can I integrate other apps with Outlook for Business?

Yes, Outlook for Business integrates with other applications, including those in the Microsoft suite (like Word, Excel, and Teams) and some third-party apps.

8. Can I use Outlook for Business on a Mac?

Yes, Outlook for Business is compatible with Windows, Mac, as well as iOS and Android devices. Microsoft has worked to ensure the wide availability of Outlook apps.

9. How can I ensure my emails are secure on Outlook for Business?

Outlook for Business offers a range of security features, including two-factor authentication, spam and malware protection, and encryption. It's also recommended to use strong, unique passwords and to change them regularly.

10. How is the data backed up in Outlook for Business?

Microsoft provides data redundancy for Outlook by storing your data in multiple data centers. In the case of a server failure, your data is automatically moved to another server. Regular data backups are performed as part of Microsoft's disaster recovery plan.

11. Can I use Outlook for business for free?

No, Outlook for business purposes is not free. While Outlook.com offers free email services for personal use, business email features are part of Microsoft 365, a subscription-based service. Microsoft 365 includes Outlook along with other Office applications and additional business-oriented features. The cost varies based on the plan you choose.

12. What are the main differences between the free Outlook.com and the paid business version?

The free Outlook.com is mainly for personal use and offers basic email functionalities. The paid business version, part of Microsoft 365, includes advanced features like greater mailbox storage, enhanced security features, and access to the full suite of Office applications.

13. Are there any free trial versions available for Outlook business email?

Yes, Microsoft 365, which includes Outlook for business, often offers a trial period. This allows businesses to try out the features before committing to a subscription. The duration and terms of the trial may vary.

14. Is Outlook Business Email free?

No, Outlook Business Email is not free. It is part of Microsoft 365 services, which requires a subscription. The service offers various plans with different features and pricing to cater to different business needs. While there is a free version of Outlook for personal use, the business version with enhanced features and support comes with a cost.


Outlook for Business stands as a powerful solution for businesses seeking a unified platform for communication, collaboration, and task management. It offers a suite of tools designed to improve productivity and streamline business operations. However, like any tool, it has its strengths and weaknesses, and its value depends on the specific needs of your business.

As we move further into the digital era, the demand for robust, versatile, and secure business solutions will continue to grow. It is up to each business to find the tool that fits their unique needs, culture, and workflow, and for many, Outlook for Business will continue to be a stalwart companion on that journey.


Microsoft, the developer of Outlook, is continually innovating and adjusting its services to best meet the needs of its diverse customer base. This includes updating the pricing structures and the variety of plans on offer. Consequently, the specifics of Outlook's offerings, including costs and features associated with each plan, may experience periodic changes.

In order to obtain the most accurate, up-to-date information regarding Outlook's pricing and plans, it is highly recommended to visit the official Outlook or Microsoft 365 website. By doing so, potential users and existing customers can access firsthand information directly from the source. This ensures you have the most current details to make informed decisions that best serve your or your organization's needs.

Remember, knowledge is power when it comes to optimizing resource allocation in your business. It's wise to review these details regularly, or whenever considering a change to your digital communication and productivity tools. This will ensure you are consistently getting the best value and functionality for your investment in the Microsoft ecosystem.

Whether you're a small business seeking the most cost-effective plan, a large enterprise looking for the most comprehensive solution, or an individual user aiming for the best blend of features and affordability, regularly checking the official website will help you make the best choice when using Outlook for your business needs.

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